Zain Launches First AI-Based Employee Skills Development Program

 In line with its vision to develop employee competencies, align their skills with future requirements, and foster a culture of innovation, Zain Jordan has announced the launch of its first-of-its-kind learning and development program powered by artificial intelligence (AI), titled: "AI-Powered Skill Gap Identification Program."The program was developed under the leadership of Zain’s Learning and Development team in collaboration with the Data Analytics and AI team, as part of a strategic framework aimed   at   leveraging   AI   technologies   to   improve   the   work   environment   and   enhance organizational performance, especially in the areas of education and talent management.This   program   utilizes   advanced   analysis   of   job   descriptions   and   employees'   learning records   and   compares   them   with   global   benchmarks   in   the   telecommunications   and technology sectors. The goal is to identify the essential and future skills required for each position   within   the   company.   This   marks   a   qualitative   shift   from   the   traditional development model based on job titles to a more flexible and realistic model grounded in actual, practical skills.Through this program, Zain aims to redefine  its competency  development  system by designing personalized learning paths tailored to each employee’s needs, aligned with their department’s requirements and supporting the company’s strategic goals. The program also enhances employees’ readiness to keep pace with rapid changes in the labor market and strengthens Zain’s competitiveness in an ever-evolving business landscape.The   initiative   reflects  Zain’s  vision   of  adopting  AI  as  an  empowering  tool  to  drive innovation and strengthen a culture of continuous learning and knowledge sharing within the organization. It also aims to establish a comprehensive  and  effective  professional development ecosystem  based on accurate  analysis of  skill  gaps and linking them  to custom-designed e-training programs to bridge those gaps.The program was designed using a scientific methodology that includes several phases: beginning with data collection and analysis using advanced language models, followed by detailed skill reviews in collaboration with department managers to ensure alignment with job requirements.